Plassey Holiday Park

Visit Wales Awards 5 Stars for Plassey

Visit Wales awards 5 Stars Grading to Plassey Holiday Park

We are delighted to share the news that following an unannounced inspection from the Visit Wales Quality Assurance Team, we have retained our 5 Stars from Visit Wales.

We understand the importance of ratings and reviews, knowing a large majority of our customers will do their research before staying with us, so knowing that they are staying at a five-star multi award-winning holiday park is always going to be the comfort blanket they need.

Visit Wales is the premier assessing agency for accommodation in Wales. Visit Wales state that when choosing your holiday accommodation, when you see the Cymru/Wales quality mark of Wales’ official, nationwide quality assessment scheme, then you can be confident that it has been checked out before you check in.

There are three elements involved in the assessment – Quality of the Business, Consistency in Key Areas of the Business & Facility Requirements.

1. Quality of the Business 

The Visit Wales Quality Advisers assess every aspect of the business and that score equates to a quality level description.  A scale of 1 to 5 is used, once all aspects are assessed, scores are totalled and a quality score for the whole of the business is calculated.

2. Consistency in Key Areas of the Business

The Quality Adviser then checks for consistency in the key areas of the business.  The purpose of this approach is to ensure that one aspect of the business has not, by scoring high marks, driven up the overall percentage into the next Star rating level, giving a false impression to the guest of the overall quality.  It is vitally important that the quality of the key areas matches the overall grade of the business

3. Facility Requirements

The Quality Adviser will check to ensure that any additional facilities/services required at a particular level are present and available, as well as those at all preceding Star Levels.  Research has shown us that the higher the rating, the more facilities and services are expected by the consumer.

We are extremely proud to have received such a fantastic report and appreciate the detail given in the rating report.

“We’re over the moon to have to been awarded a Five Stars as a result of our latest grading inspection by Visit Wales. It’s a testament to the hard work of our team and the supporting network of contractors and suppliers. The five star award recognises our commitment to investing in a high-quality accommodation experience and provides assurance that we go above and beyond to exceed our guests’ expectations” said John Brookshaw, Managing Director of Plassey Holiday Park.

We would like to use this opportunity to say thank you again to all of the team for all your efforts.

And, a big thank you to YOU, our wonderful guests who choose Plassey and make it all worthwhile.

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